The following terms and conditions and any other related rules made available in writing (collectively "Terms of Sale") are applied to any product that you ("The Customer") can order on the internet through the website

The seller of the products and owner of the Site is: ESSE21SRL

REGISTERED OFFICE: VIA PODGORA 10 -20122 MILAN - ITALY-P. VAT number: 08799980969 REA N.: MI- 2049574 CAP. SOCIAL 20,000 EURO I.V.

Except as otherwise provided in other specific provisions, the terms listed below have in these General Terms and Conditions of Sale, the meaning attributed to them in the following definitions:

"You / Customer" represents the customer or buyer.

“Website” represents

"Business day" or "Business days" means the days in which our offices are open for normal activities (generally every day from 8.30 to 17.30 excluding Saturdays, Sundays, holidays and exceptional circumstances).

"Force majeure events" include situations resulting (directly and indirectly) from any strikes, lockouts, fires, floods, proven inability to procure products, materials, services, breakdowns, delays from suppliers or couriers, government laws or regulations or any other cause or event beyond our control.

The above is provided by way of example only. There are other events that may have a force majeure character.


These General Terms and Conditions of Sale concern the purchase of food products remotely via the telematic network on the website

The customer who accesses the Site to make purchases is required, before sending the order, to carefully read these General Contractual Conditions which will be available for consultation at any time by the Customer also through the link contained in the confirmation email of each order.


By sending the online order, the Customer sends ESSE21SRL a contractual proposal for the purchase of the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the indicated price and with the characteristics described (including technical data of the product) and / or posted and edited on the site, as well as under the conditions provided in these General Terms and Conditions of Sale, confirmed during the purchase procedure.

The contract will be finalized when ESSE21SRL sends the customer an e-mail of acceptance and confirmation of the order containing the number, date, total amount of the order and transport costs, as well as the methods of delivery of the product. If, for any reason, ESSE21SRL is unable to accept the Customer's order (for one of the cases indicated below), it will immediately notify the Customer by e-mail.

In particular ESSE21SRL will not accept orders:

if the product, at the time of the order, is no longer available in stock. In this case, it will be possible to make special agreements on new delivery times by contacting and talking directly with the customer assistance service via e-mail.

if the credit card issuer, or in any case the institute in charge, does not confirm the payment.

ESSE21SRL, however, reserves the right not to accept the order at its discretion.


These General Terms and Conditions of Sale must be examined online by the Customers before sending their orders. The placing of the order therefore implies their full knowledge and their full acceptance.


All prices on the site include VAT. Prices shown are subject to updates based on changes in commodity prices on the markets. The prices listed at the time of the order will no longer be subject to changes due to the aforementioned price fluctuations.


On the site you can only place orders over the minimum amount of € 49.00.


The payment of the purchased products and the related shipping costs must be made by the customer at the time of placing the order by Pay Pal or Credit Card. ESSE21SRL is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards upon payment of the purchased products.


By choosing to pay with Pay Pal, at the end of the order the Customer is directed to the relevant payment page. The amount relating to the order is charged to the Pay Pal account at the time of order confirmation; in case of cancellation of the order due to non-acceptance by ESSE21SRL, the amount will be refunded to the Customer's Pay Pal account. At no time during the purchase procedure is ESSE21SRL able to know the customer's financial information: since there is no data transmission, there is no possibility that these data will be intercepted. No ESSE21SRL computer archive stores the data.


Payment by credit card takes place through the PAY PAL system or directly by card.


ESSE21SRL does not allow the exchange of products purchased online. For questions or clarifications, contact Customer Service by sending an email to


Delivery is expected between 3 and 5 working days. We recommend that you complete the delivery notes by accurately indicating the intercom, the floor, the staircase, the presence of lifts or porters, and be present at the address indicated.

In the event that the goods, sent by courier, do not arrive within the established deadline, the Customer must contact us by sending an e-mail to

The Courier delivers the goods only against a signature confirming receipt of the same. In the event that the goods have not been delivered due to the inability of the Customer to receive them, the latter must first contact the courier through the references that are left by the courier himself for cases of non-receipt of the goods and, in the event that this operation is not possible, contact the telephone number indicated on the site.


ESSE21SRL is not responsible for unforeseeable delays or those not attributable to it. If the delivery of the goods does not take place within the agreed time or the courier in charge does not deliver the goods within the expected delivery times, ESSE21SRL will contact the Customer as soon as possible and, based on the latter's needs, will try to establish another delivery time. In the event that it is not possible to reach an agreement to this effect, ESSE21SRL will reimburse the entire amount paid.


Some objects may appear slightly larger or smaller than the actual size of the object in order to adapt the object to the screen or due to photographic techniques. Other elements can be depicted in a larger size than the real one in order to clearly show the details, or smaller than the real size in order to show the entire article. Consequently, ESSE21SRL is not responsible for errors or inaccuracies in the photographs or graphic representations of the products shown on the website, and in the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.


Personal data is collected for the purpose of registering the Customer and activating the procedures for the execution of the Contract and the related necessary accounting and tax obligations; these data are processed electronically in compliance with the laws in force and may be exhibited only at the request of the judicial authorities or other authorities authorized for this purpose by law. The personal data will be communicated to the subjects delegated to carry out the activities necessary for the execution of the stipulated Contract, exclusively for this purpose; specifically, the data themselves may become known to the Data Controller, the Manager and the persons in charge of processing personal data, such as the shipper. It is strictly forbidden for the customer to enter false and / or fictional data in the registration procedure necessary for the conclusion and execution of the Contract and the related further communications: personal data and e-mail address must be exclusively their real ones personal data and not of third parties, or fantasy. The customer assumes all responsibility for the consequences related to the incorrect indication of their data and releases ESSE21SRL from any liability arising from the issue of incorrect tax documents due to errors in the data provided by the customer. The interested party enjoys the rights referred to in Legislative Decree 196/03.

Please refer to the privacy policy pursuant to EU Regulation no. 679/2016 ("GDPR") and of Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.


The sales contract between the customer and ESSE21SRL is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or of individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his / her municipality of residence or of domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milan, any other competent court excluded.

The delay or failure by ESSE21SRL to exercise any faculty, right or remedy pursuant to these Conditions of Sale, does not imply waiver of the same, nor the single or partial exercise of any of these faculties, rights or remedies, prevents the future or different exercise of the same.

condition will not affect the validity and effectiveness of the other provisions.


The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which ESSE21SRL cannot be held responsible, except in the case of willful misconduct or gross negligence.

ESSE21SRL reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the Customer's rights under these General Conditions and of the Consumer Code.

Accuracy of the indicated weight: the weight indicated on some products may suffer a slight deviation due to the cut of the piece or the type of product.

Product label: the indications on the information provided on the products may vary due to changes made by the manufacturers that could temporarily cause variation between the information on the site and those reported on the products that are delivered. We therefore invite customers to check the information on the product's label or pack before consuming or using it

Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial. , of an order.

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